Return and Refund Policy

Return Window
You have 30 days from the delivery date to return your purchase. To be eligible for a return, items must be unused, in original packaging, and in the same condition as received.

How to Initiate a Return
Start your return process by visiting [finelyceramics.com/returns]. You will need:

  • Your order number
  • Email address used for purchase
  • Reason for return

Return Conditions
All returned items must:

  • Be in original, undamaged packaging
  • Include all original tags and labels
  • Show no signs of use or wear
  • Be free of any odors or stains

Non-Returnable Items
The following items cannot be returned:

  • Custom-made or personalized pieces
  • Final sale items (clearly marked)
  • Used or damaged products
  • Gift cards
  • Items not purchased from [finelyceramics.com]

Return Shipping Costs

  • Standard returns: Customer pays return shipping
  • Defective items: We cover return shipping
  • Wrong item shipped: We cover return shipping
  • Free return shipping on exchanges

Refund Process

Processing Time

  • Returns typically processed within 5-7 business days of receipt
  • Refunds issued within 3-5 business days after processing
  • Please allow 7-10 business days for refund to appear on your statement

Refund Methods
Refunds are issued to the original payment method:

  • Credit/Debit cards
  • PayPal
  • Apple Pay/Google Pay
  • Store credit (optional)

Store Credit Option
Choose store credit and receive:

  • Immediate credit upon return approval
  • 10% bonus credit on return amount
  • No expiration date
  • Faster processing

Damaged or Defective Items

Reporting Damage
Report damaged items within 48 hours of delivery:

  • Email: [email protected]
  • Online: [finelyceramics.com/damaged-claim]
  • Include photos of damage and packaging

Resolution Options

  • Free return shipping for replacement
  • Full refund if replacement unavailable
  • Expedited shipping for replacements

Exchanges

Size/Color Exchanges

  • Free return shipping for exchanges
  • Process through [finelyceramics.com/exchanges]
  • Subject to availability

Style Exchanges

  • Process as return and new purchase
  • Price protection for 14 days from original purchase

International Returns

Additional Considerations

  • Customs duties and taxes are non-refundable
  • Return to designated international processing center
  • Additional 7-10 business days for processing
  • Complete details at [finelyceramics.com/international-returns]

Return Status Tracking

Monitor your return status at [finelyceramics.com/return-status] using your:

  • Return tracking number
  • Order number
  • Email address

Special Circumstances

Holiday Return Extension

  • Purchases made November 1-December 24 may be returned until January 31
  • Extended return labels included in holiday packages

Lost Returns

  • File claim after 14 days without tracking updates
  • Contact: [finelyceramics.com/lost-return-help]

Partial Returns
If returning part of your order:

  • Refund issued for returned items only
  • Original shipping costs not refunded
  • Keep any gift with purchase

Return Exceptions
We reserve the right to refuse returns that don’t meet our policy requirements. All decisions are final.

Customer Support

Returns Assistance

  • Email: [email protected]
  • Phone support available through [finelyceramics.com/contact]
  • Live Chat: Monday-Friday, 9:00 AM – 6:00 PM EST
  • Returns Help Center: [finelyceramics.com/returns-help]

Policy Updates
We may update this policy periodically. Current version always available at [finelyceramics.com/return-policy].

Last Updated: December 2023